At Wells Fargo, we strive to deliver exceptional customer service and are seeking a talented Customer Resolution Representative to join our team. We are looking for someone with a strong customer service background and the ability to think and act quickly in high-pressure situations. Our ideal candidate will be an excellent communicator and problem-solver, with the capacity to resolve customer inquiries in a timely, accurate, and professional manner. If you have a passion for customer service, enjoy interacting with people, and have a knack for problem-solving, then this may be the perfect role for you.

Responsibilities:

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1. Respond to customer inquiries in a timely, accurate, and professional manner.
2. Identify customer needs and provide appropriate solutions.
3. Utilize strong communication skills to build relationships with customers.
4. Effectively manage customer complaints and resolve them in a satisfactory manner.
5. Follow up with customers to ensure their inquiries have been resolved.
6. Maintain accurate records of customer interactions.
7. Utilize problem-solving skills to quickly identify and resolve customer issues.
8. Provide exceptional customer service in a high-pressure environment.
9. Stay up-to-date on relevant products, services, and policies.
10. Adhere to Wells Fargo's customer service standards.

    Job Qualifications
    Excellent Communication Skills

    Ability To Work Independently And As Part Of A Team

    Knowledge Of Banking Products And Services

    Excellent Problem Solving Abilities

    Outstanding Customer Service Experience

    Ability To Maintain A Positive Attitude

    Knowledge Of Relevant Software And Applications

    Ability To Multi-Task And Manage Multiple Priorities

    Required Skills
    Documentation

    Communication

    Time Management

    Multitasking

    Negotiation

    Conflict Resolution

    Listening

    Technical

    Empathy

    Patience

    Problem-Solving

    Adaptability

    Organizational

    Interpersonal

    Diplomacy

    Soft Skills
    Communication

    Leadership

    Problem Solving

    Time management

    Interpersonal Skills

    creativity

    self-motivation

    flexibility

    Teamwork

    Adaptability

    Compensation
    According to JobzMall, the average salary range for a Customer Resolution Representative in Washington, DC, USA is between $32,000 and $45,000. This range can vary depending on the experience level and qualifications of the individual, as well as the size and type of the company.

    Additional Information
    Wells Fargo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    Required Languages
    English
    Job Posted
    November 28th, 2023
    Apply Before
    May 22nd, 2025